Refund policy

Return & Refund Policy – Arabian Essentials

At Arabian Essentials, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to assist you.

1. Return Eligibility

You have 7 days from the date of delivery to request a return.

To qualify for a return:

• The item must be unused, unworn, and in original condition
• The item must be returned in its original packaging
• A valid proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged items (unless defective upon arrival)
• Items returned without original packaging
• Clearance or final sale items (if applicable)

3. Refund Process

Once your return is received and inspected:

• You will be notified regarding the approval or rejection of your refund
• If approved, the refund will be processed within 5–7 business days
• Refunds will be issued to the original payment method

4. Late or Missing Refunds

If your refund has not been received:

• Please recheck your bank account
• Contact your payment provider, as processing times may vary
• If the issue persists, contact us directly

5. Exchanges

We only offer exchanges in cases where:

• The item is defective
• The item is damaged during delivery

6. Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• If the return is due to our error, we will cover the return shipping cost

7. Contact Information

For any return or refund inquiries, please contact us:

📧 Email: ahglobaltraders.co@gmail.com
📱 WhatsApp: +966580047841